Shipping & Returns Policy
Shipping Policy
1. Fast & Discreet - Local Warehouse Shipping
At HIPGAGA, we understand that privacy and delivery speed are important parts of your shopping experience. That’s why we offer fast and discreet shipping from our local warehouses in the United States and Canada.
Orders will be arranged from the most suitable warehouse based on product availability and inventory levels. Customers in eligible regions can enjoy free shipping with reliable delivery services.
2. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
3. US Warehouse Shipping
Warehouse 1
32351 Morton Rd, Brookshire, TX 77423, United States
Warehouse 2
5521 Schaefer Ave., Chino, CA 91710, United States
Delivery Time: 3–5 business days
Shipping Cost: Free
Important Note:
This service applies to most standard delivery areas and excludes certain remote locations and island destinations.
4. Canada Warehouse Shipping
Warehouse Address:
UNIT 20-7975 Heritage Rd, Brampton, ON L6Y 5X5, Canada
Delivery Time: 3–7 business days
Shipping Cost: Free
Important Note:
This service applies to most standard delivery areas and excludes certain remote locations and island destinations.
5. Shipping Delays
Delivery times may occasionally be affected by unexpected circumstances, including extreme weather, customs delays, transportation issues, strikes, or other force majeure events.
6. Important Shipping Notes
1.Customers are responsible for any local taxes, duties, or fees required by their region.
2.Please provide a valid street address to ensure successful delivery.
7. International Shipping
In addition to the United States and Canada, we also offer international shipping to selected countries in Europe, the Middle East, and South America.
International delivery may take longer than US and Canada warehouse shipping. Delivery times vary depending on the destination, customs clearance, and available shipping methods.
Delivery Time: Varies by destination
Shipping Cost: Please contact us for a shipping quoteBefore placing an international order, please contact our customer service team to confirm shipping availability, estimated delivery time, and shipping costs for your destination and selected product.
Contact:hipgaga.service@hotmail.com
Return & Refund Policy
1. Customer Support
At HIPGAGA, product quality and customer satisfaction are our top priorities.
Every product is carefully inspected before shipment. If you receive a product with a quality issue or shipping damage, please contact our customer service team with your order ID and product photos or videos. Our team will carefully review your request and work with you to find the most suitable solution.
2. Customer Service Time
Business Days: Within 24 hours
Weekends & Holidays: Within 48 hours
3. Order Cancellation
Orders can be cancelled before shipment processing is completed without additional charges.
To request cancellation, please contact our customer service representative: Josie(hipgaga.service@hotmail.com)
Once the package has been shipped from our warehouse and tracking information has been provided, the order cannot be cancelled.
4. Return Conditions
Due to hygiene and safety considerations, products can only be returned if they remain unopened, unused, and in their original packaging.
Once the sealed package has been opened, returns cannot be accepted unless the product is defective or damaged upon arrival.
Please understand that personal preferences or changes in expectations after use are not considered product defects.
Due to the personal nature of our products, returns are mainly accepted for verified quality issues. Damage caused by improper use or human factors is not covered.
5. Return Details
Return Processing Time: 1–3 business days
Return Shipping Cost: Customers are responsible for return shipping costs.
Return Address:
32351 Morton Rd
Brookshire, Texas 77423
United States
6. Return Process
Before returning any product, customers must contact our customer service team at Josie (hipgaga.service@hotmail.com) to confirm the return process and receive return instructions.
Please note that returns sent without prior confirmation may not be processed or may not qualify for a refund.
7. Quality Issue Replacement
If you receive a defective or incorrect item, please contact us within 90 days after delivery. Please provide your order ID along with clear photos or videos of the issue, and our team will review your request and provide an appropriate solution.
After 90 days from delivery, we are unable to offer replacements or refunds for defective or incorrect items. This policy applies only when the issue is not caused by misuse, improper handling, or human damage.
8. Refund Processing
1.Order Cancellation Before Shipment: If you cancel your order before shipment, we will issue a full refund for the payment received.
2.Approved Returns: For approved returns, refunds will be processed after the returned product has been received and inspected.
For returns that are not related to product defects, a 15% restocking fee may apply.
3.Damaged or Defective Products: If your product arrives damaged or has a confirmed quality issue, please contact us immediately with your order ID and supporting photos or videos.
After verification, HIPGAGA will provide an appropriate solution, including replacement or refund.
Privacy Protection
1. Discreet Packaging
HIPGAGA understands the importance of privacy when purchasing intimate products.
All packages are shipped with discreet packaging without external product information or branding.
2. Discreet Billing
Your payment information is handled securely through encrypted payment systems.
Payment descriptions may appear under a generic business descriptor depending on your payment provider.
3. Personal Information Protection
HIPGAGA does not share your personal or payment information with third parties without your consent.