Support
Frequently asked questions
How do I choose the right product?
Use product dimensions, materials, weight, storage needs and care requirements to compare options before purchase.
Can I change my order after checkout?
Contact support as soon as possible. Changes depend on whether the order has already entered fulfillment.
What will the package look like?
Use this answer to describe the actual outer package, sender name and delivery label details.
How long does shipping take?
Add realistic delivery timing by destination and carrier once your fulfillment rules are final.
How should I clean and store the product?
Follow the product-specific care guide and allow items to dry fully before storage.
What care products are recommended?
Use only care products that are compatible with the product material and manufacturer instructions.
What is the return policy?
State hygiene exclusions, unopened-condition requirements and warranty coverage clearly here.
How do I request support?
Share the order number and product details so support can review the request efficiently.
